Manager, People, Culture & Experience

Education Pioneers

United States Remote

Full time

$65-75k (annually)

People Operations / Mid/Senior level


May 16


Education Pioneers (EP) recruits, develops, and advances professionals with diverse skills and backgrounds to solve problems from outside of the classroom so students and teachers succeed in the classroom. With staff members that are former teachers, consultants, recruiters, researchers, fundraisers, and writers—and in many cases, devoted EP Alumni—we are proud to bring our values to work every day to advance equity and in support of our Fellows, Alumni, and Partners. Since its founding in 2003, Education Pioneers has recruited and trained over 4,500 leaders, half of whom are leaders of color, in partnership with more than 750 education organizations nationwide, and with more than 70 percent of the Alumni network continuing to lead or contribute to work in the education sector so that all students have access to high-quality education.

Education Pioneers is at an inflection point. After pivoting and downsizing our programs in response to COVID, transitioning towards pre-pandemic aspirations for scale and long-term transformation. The Manager, People, Culture & Experience will play a critical role in our rebuild and transformation by

ensuring that we establish and implement consistent and effective practices to execute core administrative functions, streamline and scale our people operations to deliver seamless staff experiences, and build strong systems to maximize our effectiveness and impact across the organization.

This position will report to the Managing Director, People, Culture, and Experience and is a full-time exempt position.

  • INDIVIDUAL PERFORMANCE GOALS% of work executed on time and with quality / accuracy (e.g., reporting, process execution)
  • # of roles filled on time and diversity of the talent pool
  • Efficacy in providing high-quality support to constituents (e.g., applicants, staff, etc.)
  • % positive responses on relevant questions on stakeholder surveys (e.g., operational effectiveness, tech systems, etc.)


The following roles and responsibilities represent broadly what the Manager, People, Culture & Experience is responsible for and how they will advance work to achieve success, aligned with our organizational objectives over the next 2-3 years. As our organization evolves, you should expect that these roles and responsibilities could evolve or expand.

  • Organizational Operations and Administration: Manage and execute core operational processes and activities to support EP’s internal human assets, finance, systems, and admin functions (40%)Human Assets (15%)
  • Oversee and manage people operations and human assets processes and systems (e.g., employee benefits and policies, systems management, employee data management, etc.)
  • Manage employment data for current and former staff members, including tracking and documenting employment changes to ensure accurate payroll administration
  • Lead the process to select and enroll staff in annual benefits, aligned to organizational context and People and Culture vision
  • Finance (15%)
  • Manage EP’s accounts payable and expense processes to ensure consistent, accurate, and timely payment of bills, reimbursement for stakeholders, and tracking of spending.
  • Codify and communicate process, expectations, and timelines to enable clarity and efficiency.
  • Track progress and manage stakeholders to completion of key activities.
  • Problem solve around issues that arise. 
  • Execute activities related to accounts receivables and EP’s 403b account
  • Serve as the point person for finance questions and issues, including monitoring and managing shared inboxes to direct questions / issues to appropriate people and manage to resolution.
  • Technology and Systems (10%)
  • Ensure that all staff have the tools they need to do their work effectively, including:
  • Coordinate and facilitate initial technology set-up for new employees
  • Collaborate with EP’s IT provider to troubleshoot and problem solve around technology challenges
  • Manage virtual office operations
  • Track, monitor, and manage vendor contracts and renewals to enable proactive and effective decision-making on plan changes / adjustments and minimize disruption of service
  • EP Staff Hiring / On-Boarding: Ensure the successful hiring and on-boarding of new EP employees (35%)In partnership with the MD, People, Culture, and Experience, successfully manage the EP candidate selection process from application posting to final interviews and offer, ensuring that hiring outcomes are met and that the pool of candidates is diverse.
  • Project manage EP hiring managers to ensure they adhere to the process, timeline, and goals for candidate selection, and monitor pool diversity to achieve hiring outcomes.
  • Streamline the EP hiring experience for applicants by ensuring that they receive clear and timely communication throughout the process.
  • Manage and refine the EP staff onboarding and off-boarding experience, ensuring accuracy and proper documentation and knowledge management throughout the process.
  • Execute the administrative components of onboarding and off-boarding, including offer letters/contracts, benefits enrollment, systems and technology set-up, and any paperwork required for independent contractors and part-time staff.
  • Codify and refine the onboarding and offboarding process to ensure consistency and effectiveness.
  • Develop and maintain systems to track and monitor key hiring activities and information, enabling the team to make data-driven decisions and continuously improve the EP hiring process.
  • People Experience: Support in the design, implementation and operations of EP’s people and culture vision (25%)Support in the planning and operations of EP’s twice a year in-person All Staff Experiences and monthly virtual all staff meetings
  • Support in building and maintaining EP’s culture by, including but not limited, to implementing EP’s vision for celebrating staff throughout the year and developing and implementing staff connection spaces.
  • Support in the roll-out and management of EP’s staff performance management cycle
  • Support in team and organizational knowledge management to ensure that information is easily accessible by staff


  • Outlined below are the most important competencies you’ll need to excel in this role. This is not necessarily an articulation of all the skills you’ll lean into or even a reflection of your “superpowers,” but we want to transparently communicate the areas that we will likely come back to within your role.Organizing, Planning, and Executing: You can organize, prioritize, track, and manage multiple workflows and resources
  • Understanding the Perspectives of Others: You demonstrate a depth of awareness of the beliefs and contexts of others to tailor your actions appropriately
  • Defining the Opportunity / Problem: You identify and systematically prioritize opportunities to pursue and problems to solve
  • Learning and Continuously Improving: You strive to continuously develop and better yourself, teams, and the organization
  • Making Decisions and Demonstrating Judgment: You use appropriate breadth and depth of context and data to make sensible and timely decisions, and display sound judgment when faced with opportunities / challenges
  • Communicating Effectively with Others: You use appropriate media to deliver messages and are able to effectively convey information through these avenues


Bachelor’s Degree (required) 

  • 3-5 years of work of work experience, including experience in a people operations, project management or operations capacity 
  • Demonstrated project management experience with a track record of managing multiple complex problems at once and strong execution against project goals
  • Demonstrated customer service experience with an interest in building and maintaining relationships
  • Strong team orientation; ability to provide and accept feedback, and to work in collaboration with diverse groups of people
  • Technical expertise in Microsoft Office Suite, cloud-based systems, and database management; experience with Salesforce strongly preferred
  • Ability to learn new systems and technology quickly
  • Demonstrated commitment to diversity, equity and inclusion in beliefs and actions 

Note: Education Pioneers reserves the right to add additional duties, as needed. All Education Pioneers employees are encouraged to be flexible and responsive to changes in scope of duties.


Education Pioneers offers a competitive salary, commensurate with experience. The salary range for this role is $65,000 - $75,000

  • A comprehensive benefits package, generous PTO, 403b retirement plan, flexible spending account (FSA), and a variety of other benefits are offered by Education Pioneers.


  • To apply for this position, please be prepared to submit the following - both a resume and cover letter must be submitted for your application to be considered complete.A resume / CV that articulates your professional experience to date
  • A cover letter that responds to the following:
  • Who you are
  • Why EP
  • The impact that you think you would accomplish in this role with Education Pioneers

Equal Opportunity Employer Statement: Education Pioneers believes it is critical for leaders in urban education to reflect the urban communities they serve. We actively recruit people of color to join our team. We support equal opportunity for all people and we strongly encourage diverse candidates to apply for open positions.

Location: United States (remote)

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Education Pioneers

Extraordinary change requires extraordinary people.