Global People Operations Manager

Skedulo

United States Remote

Full time

$112-160k (annually)

People Operations / Mid/Senior level

Jan 23

Description

About the Company

Here at Skedulo we work on leading Deskless Productivity Cloud solutions powered by AI and machine learning to empower organizations to manage, engage and analyze their deskless workforce, supporting the 80% of global workers who don’t work in a traditional office setting. We’re also proud to have partnered with government bodies and healthcare organizations worldwide to bring the fight to COVID. We are driving the roll out of vaccine programs at scale internationally and playing our part in helping the world reopen on schedule.

Like a lot of the world’s most recognisable tech companies, we started small, working out of a garage but even then we had the ambition to be great. Fast forward to 2021 we are an Australian start up success story and one of the world’s fastest-growing SaaS companies with offices in San Francisco, Brisbane, Sydney, London and Ho Chi Minh.

If you’re drawn to solving interesting hard problems and want to help develop software that will make a difference in people’s lives, Skedulo is for you. Visit our website to learn more about what Skedulo does and to learn more about our people and team.

About the Role

The Global People Operations (Ops) Manager will support the People team across all regions (Vietnam, North America, EMEA, Australia) in leading the systems and processes that enable an effective employee experience throughout the employee lifecycle; creating a seamless talent journey.

The Global People Operations (Ops) Manager will be focused on the effective delivery of all HR services across global shared services (IT, recruiting, contingent workforce programs, immigration and global mobility).

The ideal candidate will bring a strong combination of business acumen, a breadth of operations experience in HR to build, maintain and refine our global People systems to support our culture and People at Skedulo.

The position will be based in the United States reporting directly to the VP, People & Talent and manage the Global People Ops Specialist based in Vietnam.

Responsibilities

  • Develop a global employee onboarding experience that embodies our company values and culture, focusing on a great new hire experience.
  • Responsible for our global HR systems, tools, and compliance to ensure optimal use, automation, and upkeep.
  • Manage benefits and leave programs.
  • Be a go-to partner for all things Total Rewards (Compensation, Perks, and Benefits) ensuring seamless, fair, and meritocratic comp review cycles with leadership teams; coach managers on how to address compensation needs.
  • Successfully take ownership of relationships with external immigration counsel, as well as management of all current sponsorship cases, including internal communications and acting as first point of contact with sponsored employees.
  • Consult on org design, alignment, and change management; develop and identify high-potential performers through talent management practices/tools and ensure the seamless onboarding of new leaders.
  • Deliver performance management strategies to support employee’s continued growth.
  • Educate and equip leaders with knowledge on workplace rights, performance improvement processes and conflict resolution.
  • Deploy company surveys and tools, then use data gained from them to analyze trends and make informed recommendations for organizational improvement (turnover, promotions, transfers, engagement, performance).
  • Run initiatives to understand employee sentiment at the company and collaborate with the leadership team to adequately address areas of concern.
  • Develop/review relevant policies and procedures related to the People Ops function and support all audits across the Shared Services Team (SOX, internal audits)
  • Generate various compliance reports and ensure timely submissions
  • Manager People Ops Specialists globally and ensure high collaboration and process improvement with other Shared Services teams. Partner with DEIB Program Manager on cross-functional projects that align with HR initiatives.
  • Support recruiting/TA with posting positions and training managers on our recruiting philosophy and process.
  • Maintain and manage People Ops ticketing system.
  • Work closely with Marketing on how to elevate our employer brand externally as well as internally.

Requirements

Minimum Requirements

  • 5+ years of experience in an HR/People Ops environment with knowledge of total rewards, customer service tools, systems and processes
  • Experience launching or driving implementations requiring change management communication.
  • Ability to influence and partner with different levels of the organization and across countries to achieve results.
  • Strong oral and written communication skills.
  • Strong research, analytical and problem-solving skills; with the ability to think strategically and manage change processes.
  • Ability to work effectively in an environment with a high level of ambiguity.

Desired Skills/Experience

  • Systems thinker with a “product manager mindset” with experience in HR systems
  • Experience managing or implementing HR ticketing system; and other HR system implementation
  • Knowledgeable in global employment law preferably in the US, and UK

Additional Requirements

  • This position will require no more than 20% travel from time to time as set forth by the Company.
  • Must have a valid US work visa upon hire to be considered for this position.

The salary range for this position which is leveled at a P4 in Radford is between $112,000 - $160,000 depending on geography and experience.

We encourage you to apply

If you read through the requirements as a checklist and haven’t ticked every box, please don’t rule yourself out just yet. We’ve seen the research that women and other people in underrepresented groups tend to only apply when the checklist is all ticks and no crosses. Don’t self reject!

Skedulo is proud to be an Equal Opportunity Employer. We believe that a diverse makeup of our workforce is a reflection of the communities we care about and serve. We are committed to creating a diverse workplace and inclusive culture. All qualified candidates are considered for employment regardless of race, color, ancestry, age, religion, gender identity, gender expression, sexual orientation, national origin, veteran status, marital status, mental or physical disability, or any other characteristic protected by applicable law.

If you require assistance or accommodation due to a disability, please contact us at peopleops@skedulo.com.

Benefits

  • Fun, creative and fast-paced working environment
  • Competitive Healthcare Benefits
  • Competitive salary
  • 7 paid sick days per year
  • 4 weeks paid leave per year
  • 10 days paid public holiday per year
  • 8 Mental Health paid days off per year
  • 3 Paid Volunteer Days per year
  • Paid Calm App Subscription
  • Stock Options/ Equity
  • 401k 4% Company Match
  • Paid Parental Leave for both carers
  • Learning & Development Stipend
  • Employee Referral Bonus

Location: United States (remote)

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