Manager, Talent Acquisition

Shake Shack

United States Remote

Full time

Talent / Mid/Senior level

Jan 20

Job Summary 

Shake Shack is hiring an innovative and results-focused Talent Acquisition Manager to lead a team of TA Partners and TA Coordinators in hiring restaurant management teams. This is a hands-on, full life-cycle recruiting role requiring the ability to effectively source, recruit and hire top talent for our Shacks, with additional focus on assisting the Director of Talent Acquisition with strategic projects and initiatives. 

The ideal candidate will have field recruiting experience in a fast-paced, growing environment and will have built trusted relationships cross-functionally, while delivering exceptional customer service and a strong understanding of field operations in the hospitality or related industry. Additionally, the ideal candidate will be a “big picture”, strategic thinker, with experience working on employment branding and recruitment marketing initiatives. 

Job Responsibilities and Duties 

  • Full-Cycle Recruitment: Drives recruitment efforts to source and hire top talent for our restaurants, while ensuring our company standards and commitment to providing “enlightened hospitality” to our team members and guests is being upheld with every hire.  
  • Leadership: Leads a team of TA Coordinators and TA Partners to successfully source, interview and hire top talent for mature Shacks and New Restaurant Openings.
  • Workforce Planning:  Proactively works with Operations to build strong talent pipelines, identify internal promotions, and attract qualified external talent for open and future positions.  
  • Interviewing: Completes pre-screen and face to face or virtual interviews as appropriate during the hiring process.  
  • Strategic Talent Planning:  Partners with Director of Talent Acquisition to assist in developing and executing short and long-range recruiting strategy to proactively address our aggressive expansion plans  
  • Employment Branding: Partners with Director of Talent Acquisition to assist in executing on all employment branding strategic initiatives, including management of the Shake Shack Brand Ambassador Program, development of national recruitment marketing campaigns, and execution special branding projects  
  • Resources and Tools: Assists Director of Talent Acquisition in evaluating new recruitment and hiring technologies, while partnering with external recruitment marketing agency to identify and add new resources.  

 Knowledge, Skills, Abilities 

  • Strong written and verbal communication skills. 
  • Collaborative work style and ability to work effectively across departments 
  • Analytical thinker who can conceptualize and analyze both business problems and solutions
  • Results-oriented with ability to effectively manage project deadlines 
  • Ability (and desire) to work in a fast-paced, high growth, rapidly changing environment 
  • Proficient working with an Applicant Tracking System (Workday preferred) 

Requirements - Education, Experience, Physical, and Competencies 

Education Requirements 

Bachelor's Degree - Preferred 

Education or Certificate Details 

Degree in Human Resources or Related Field 

Work Experience 

3-6 years 

Supervisory Experience 

1-3 years 

Related Experience 

  • Minimum 4 years of full-cycle recruitment experience in the hospitality or related industry 
  • Experience conducting searches for positions from entry to executive level 
  • Employment Branding and Recruitment Marketing experience a plus 
  • Experience managing one or more direct reports preferred 

Physical Requirements 

Precise hand/eye coordination 

Basic keyboarding or other repetitive motions 

Climbing and working in awkward and cramped positions 


Self-Development & Growth 

Interpersonal Skills & Empathy 

Effective Communication 

Knowing the Business 

Organization & Delegation 

Driving & Delivering Results 

About Us

Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts.  A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."

We are expanding across the U.S. and around the world! Join our #ShackFam 

Shake Shack is an Equal Opportunity Employer 

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age (over 40), disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.

Our company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable laws.

Location: United States (remote)

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Shake Shack

Stand For Something Good