People Operations Specialist

Req ID 

FY23|G&A|#4796

Location(s) 

Arlington, Virginia, USA; Atlanta, Georgia, USA; Charleston, South Carolina, USA; Charlotte, North Carolina, USA; Columbia, South Carolina, USA; Marietta, Georgia, USA; Memphis, Tennessee, USA; Miami, Florida, USA; Nashville, Tennessee, USA; Orlando, Florida, USA; Reston, Virginia, USA;

Work arrangement(s) 

Fully Remote (works exclusively from home)

Your opportunity

New Relic is looking for a People Operations Specialist to join the PeopleOps team! This role will have the opportunity to join a transformational project of setting up the Global Shared Services and make an impact through your work by responding to inquiries on various People topics and working on various People-related processes. You will gain exposure to all facets of HR helping you to grow your career in your position. This role will be reporting to the Manager, People Operations. We are looking for someone with high energy and passion to make a positive work environment to transform our business!

Opportunity to work from a remote office may be available depending on the applicant's location.

What you'll do

• Assign and respond to employee inquiries, resolving most tickets within 24 - 48 hours
• Serve as the first point of contact for employees, managers, and other People Team partners on People policies and/or processes using PeopleOps procedures, policies, knowledge management system, and other reference materials
• Provide tier 1 support for HR applications, benefits, compensation, staffing, and other HR programs
• Support the new hires process, orientation sessions, and data changes in Workday
• Maintain employee files as needed

This role requires

• 1 - 2 years of related administrative experience
• Experience with ticketing systems is highly desired
• Proven organizational skills with attention to detail and strong prioritization skills
• Self-motivated to complete various tasks in a timely manner
• Must have outstanding customer service skills
• Ability to maintain confidentiality and utilize appropriate tact and integrity

Bonus points if you have

• Strong proficiency using G-Suite (including Google Slides, Google Sheets, etc.)
• Experience with HRIS and CRM systems (Workday, Asana, and Zendesk)

We're looking for bold and passionate people to be a part of our mission to help every engineer do their best work, every day, using data, not opinions, at every stage of the software lifecycle. We'd love to have you apply, even if you don't feel you meet every single requirement. What's most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes.

We believe in empowering all Relics to achieve professional and business success through a workforce model called Flex First. The Flex First model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or a combination of both.

Read more about Flex First and New Relic’s vaccine policy as part of our commitment to maintaining a safe and healthy workplace in light of the COVID-19 pandemic at

www.newrelic.com/blog/how-to-relic/future-of-work

Our hiring process

Please note that visa sponsorship is not available for this position.

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance https://sfgov.org/olse/sites/default/files/FCO%20poster2020.pdf

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic is an equal opportunity employer. We eagerly seek applicants of diverse background and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.

Interested in the details of our privacy policy? Read more here: www.newrelic.com/termsandconditions/applicant-privacy-policy

Estimated Base Pay Range: $ 58,000 - $ 62,400

Consistent with New Relic's values and applicable law, we provide the following information to promote pay transparency and equity. The base pay range above represents a good faith estimate of the low and high end base pay range for the listed position. This role may be eligible for the corporate bonus plan (or, if a sales role, a commission plan as defined in the sales incentive plan document), participation in our stock equity plan, short- and long-term incentives, and other department-specific awards that may be applicable. In addition, New Relic provides a variety of benefits to employees. The range provided may also represent candidate ranges and may not reflect the full range or geographic differential for an individual tenured employee.

Location: United States (remote)