Chief People Officer


United States Remote

Full time

Chief People Officer / CXO

Sep 14

At Make-A-Wish® America, we are more than a great place to work — our work is life-changing. Together, we create life-changing wishes for children with critical illnesses. Nearly 40 years ago the inspiration for Make-A-Wish began with one little boy's wish to be a police officer. Today, together with our volunteers, donors, staff and supporters, Make-A-Wish has granted more than 500,000 life-changing wishes and transformed countless lives. 


The Chief People Officer leads the overall direction of people practices, services and processes including talent acquisition; talent development and succession/impact planning; total rewards/benefits and compensation; people strategy design and implementation across Make-A-Wish America. This position will also design, guide, and implement people initiatives across the extended network of national Chapters in partnership with chapter leadership and chapter/mission advancement. This position drives a comprehensive set of strategies to attract, retain and motivate top talent throughout the organization; integrate new technologies that advance the mission; and promote and continue to enhance a strong culture of collaboration and cooperation. The incumbent will be a National Office staff liaison to the National Board of Directors Governance, Compensation and Nominating Committee, providing guidance and support. This leader must demonstrate a passionate commitment to the organization's mission, purpose, and brand, serving as a mentor to management and staff. This includes a hands-on approach to achieving goals and objectives. This position will report to the Chief Transform Officer and works collaboratively with the broader Senior Leadership Team.


Key areas of responsibility:

  • Collaboratively influence to gain broad stakeholder support when developing, implementing, and promoting strategies, initiatives, projects, and implementation in a shared leadership environment and federated model.
  • Providing general supervision of people tools, resources and services. This includes guiding selection decisions; providing direction in the development of leaders and staff; assigning duties; and evaluating and implementing solutions that enhance the performance and impact of key leaders/staff driving results across these functions.
  • Overseeing the development, implementation, operation and enhancement of the organization’s people strategies and solutions , including fiscal controls, workforce planning and interpretation of trends and necessary actions to safeguard the organization’s assets.
  • Playing a leadership role in assuring that the workplace culture of Make-A-Wish America reflects the values, mission, and objectives of Make-A-Wish by ensuring and enhancing the organizations attention to culture including key characteristics that include respect and kindness; creating an environment where people can lean in and bring their personal skills and perspective to the workplace; demonstrating gratitude and recognition.
  • Facilitating people solutioning across the extended organization – including both the national office and chapters.
  • Overseeing resource allocation and budgeting of key people strategies by collaborating to ensure people team assets are used in the most effective ways.
  • The incumbent will be a National Office staff liaison to the National Board of Directors Governance, Compensation and Nominating Committee, providing guidance and support.

Key functional responsibilities include the following:

  • Collaborating across the Senior Leadership Team to effectively gather insights and influence key leadership and people practices.
  • Supervising all People programs to include assessment, design, and implementation of recommendation of policies; coordination and administration of workforce planning and classification; compensation planning and execution including executive compensation and incentive programs; benefits development and implementation; investment planning including retirement development; and other people programs including staff development; succession and impact planning; and retention strategies across the employee experience.
  • Evolve people strategies to support technology and business transformations.
  • Supporting and strengthening employee wellness across the national office.
  • Leading the ongoing development of a workplace where every employee knows that they are valued and feel enabled to personally contribute to the advancement of the organization’s mission and strategic plan.
  • Providing leadership for sensitive employee relations issues. Serves as a trusted partner leading managers and employees through the process.

Additional duties:

  • Develop work objectives and review progress periodically.
  • Work with the CTO to build annual operating budget and shepherd approval of the budget through the Board’s Finance Committee.
  • Report to the CTO on the progress made toward goals.
  • Set goals for departments and individuals/leaders to deliver and drive performance/results against targeted success metrics.
  • Attend and participate in Board meetings, including providing expert guidance on people initiatives and best practices.
  • Collaborate with colleagues to develop improvements.
  • Resolve issues and addressing risks that may arise in a timely manner.
  • Assume responsibility for timely reporting to senior management or regulatory agencies.

Knowledge and Abilities:

  • Excellent and extensive Human Resources and Learning leadership experience
  • Strategic thinker
  • Demonstrated ability to influence without direct-line authority
  • Outstanding leadership/people management skills with the ability to energize others
  • Strong interpersonal skills, with the ability to work effectively with people at all levels of the organization
  • Excellent business acumen and negotiation skills
  • Exceptional written and oral communication and presentation skills for both external and internal presentations
  • Application of technology to business settings
  • Working collaboratively in a team environment
  • Experience in talent acquisition function and evolving strategies
  • Strong knowledge of compensation and benefit programs and compliance issues
  • Demonstrated track record delivering on commitments
  • Flexibility to quickly shift priorities, multi-task and juggle simultaneous requirements in fast paced environment and manage all to completion
  • Proven track record for working with an executive management team and at the board level
  • Demonstrated ability to lead and work collaboratively with cross-functional teams


  • Bachelor’s degree in Human Resources, Business Management, or related field required. Master’s degree in HR, Organizational Development or Business Administration preferred.
  • 10+ years of increasing responsibility, serving at the senior leadership level.
  • Success leading progressive and modern HR and people strategies in a complex organization.
  • PHR/SPHR and/or CCP/CBP Human Resource designation preferred.
  • Strong knowledge of Microsoft Office applications required, as well as Internet and other software applications.
  • Nonprofit organization experience preferred.


Make-A-Wish® America is actively recruiting for this position in the following states: AZ, CA, FL, GA, IL, IN, IA, MI, MN, MO, NV, NJ, NY, NC, OH, OR, PA, TX, VA, and WA. 


  • Competitive compensation with annual incentive potential 
  • Comprehensive benefit package: Medical, Vision*, Dental*, Wellness 
  • Health Savings Account and Flexible Spending Account Options 
  • Short Term Disability*, Long Term Disability* and Life Insurance 
  • 401(k) Retirement Savings Plan 
  • 15 PTO days, 10 Sick Days, 11 Paid Holidays, 2 Volunteer Days, and 2 Personal Days accrued annually 
  • Maternity Leave  
  • Employee Awards and Recognition Programs 
  • Individual and Leadership Development 
  • Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets 

*Monthly premiums paid for the employee for vision, dental, and short/long term disability. 

Diversity, Equity & Inclusion Vision 

Make-A-Wish is committed to championing diversity, equity and inclusion, fostering an organization that is accessible and welcoming. In turn, we are uniting communities to help make more wishes possible.

  • Our mission is most effectively fulfilled through a commitment to diversity, equity and inclusion as core values and practice.
  • It is only through our mosaic of different cultures, perspectives and experiences that we can grant life-changing wishes to every eligible child.
  • As the world’s largest wish-granting organization we stand against racism and intolerance and are committed to representation and acceptance, creating a sense of belonging, and practicing fairness in creating opportunities for our wish families, volunteers and staff. 

Location: United States (remote)

We respect and ensure equal opportunity, regardless of race, religion, ethnicity, national origin, age, gender identity, sexual orientation, disability, perceived disability and other legally protected characteristics. 



Apply for this position Back to job

You must be logged in to to apply to this job.


Your application has been successfully submitted.

Please fix the errors below and resubmit.

Something went wrong. Please try again later or contact us.

Personal Information


View resume



You can make more wishes come true. ✨