People Operations Specialist

15Five

United States Remote

Full time

People Operations / Entry level

Sep 14

ROLE MISSION

As 15Five grows and scales, the People & Culture team is at the center of it all, enabling our company mission: creating a highly engaged, high performing organization by helping people become their best selves. 

As a highly detail-oriented, organized, and customer-centric person, the People Operations Specialist is responsible for executing day-to-day activities and projects that support our employees and the People & Culture team. Most importantly, this role is a key driver in keeping our people data accurate and up-to-date, which directly impacts the employee and manager experience.

OUTCOMES

  • Manage all employee related data with utmost accuracy and integrity across our HR tools and systems
  • Enter and maintain employee information in our HRIS (Sapling), payroll system (Paylocity), active roster/census, and other HR tools on a timely basis 
  • Ensure data integrity across Sapling, Paylocity, and other HR tools; maintaining confidentiality with sensitive employee information 
  • Onboard new hires into Paylocity; facilitate completion of I-9s and state paperwork in a timely manner
  • Own employee offboarding; initiate Sapling workflows, draft and send separation paperwork
  • Maintain our confidential employee and contractor folders in Google Drive
  • Maintain our Role & Performance Agreement (job description) Library in Google Drive
  • Serve as group administrator for our product, 15Five
  • Serve our employees with customer-centricity and urgency to ensure our people feel seen, heard, and valued
  • Handle inbound employee inquiries via Salesforce Service Cloud; identify needs, answer FAQs, triage inquiries, and escalate issues
  • Create and send out addendums to employees for changes in employment terms (e.g. transitions, promotions, merit increases)
  • Proactively identify process improvements and suggest processes that enhance the employee experience 
  • Support our compensation and benefits administration processes to ensure fairness and compliance
  • Serve as backup for semi-monthly payroll processing, and support our semi-annual compensation and promotion cycles
  • Serve as backup and support for liaising employee benefits inquiries with vendors
  • Support new process development and refinement as 15Five expands into new countries
  • Support annual processes such as annual open enrollments, renewals, and other projects as needed
  • Assist and partner with our Total Rewards Manager and Finance/Accounting to ensure compliance with federal, state, and local laws, such as tax, 401k, and EEOC
  • Export data from HR systems for quarterly and annual audit reviews 

COMPETENCIES

  • Impeccable attention to detail and highly organized 
  • Ability to manage multiple high priority tasks and a high volume of data that are constantly evolving 
  • Self-directed, action-oriented, eager to learn, and quick to adapt to change and feedback
  • Strong written and verbal communication skills, providing frequent and transparent updates
  • Exemplary time management and prioritization skills
  • Operationally savvy and quick to learn and adopt new technologies and processes
  • Proficiency with Google Suite; specifically Google Docs and Google Sheets 
  • Ability to work with confidential and sensitive information and maintain discretion

DESIRED EXPERIENCE

  • 1-2+ years of people operations or HR experience
  • Experience in a fast-paced, hyper growth environment, ideally B2B SaaS
  • Experience with HRIS and/or payroll systems
  • People data analytics experience or data analysis skills 
  • Experience using Google Suite, Zoom and Slack
  • Experience working in a distributed and remote work environmentPHR certification is a plus

SAMPLE WEEK IN THE LIFE

  • Monday: Attend company all-hands meeting, answer and assign inquiries in ServiceCloud, onboard new hires in Paylocity and complete I-9s and state paperwork, at end of day review ad-hoc projects for the week to support Manager and PeopleOps team
  • Tuesday: Answer and assign inquiries in ServiceCloud, answer benefits FAQs from new hires, have weekly 1:1 with your manager, update employee information across Sapling and Paylocity, help sort incoming digital mail and distribute between Total Rewards Manager and Finance
  • Wednesday: Answer and assign inquiries in ServiceCloud, maintain the active roster/census, and support our Total Rewards Manager on audits / and or semi-monthly payroll data support needs
  • Thursday: Answer and assign inquiries in ServiceCloud, initiate offboarding workflows to offboard separating employees, create and send out addendums, update employee and contractor folders in Google Drive 
  • Friday: Support ad-hoc projects, answer and assign inquiries in ServiceCloud, complete weekly 15Five check-in and get clear on next week’s priorities

ABOUT 15FIVE

Founded in 2011, 15Five equips HR leaders to play a strategic role in their company’s growth. HR leaders use 15Five to combine engagement, performance, and OKRs on one platform so they can make insightful decisions and take strategic action. Unlike other ‘command and control’ performance systems, 15Five uses the latest in people science to turn managers and employees into self-driven owners of performance and engagement. To further the impact of talent on company growth, 15Five also provides education, coaching, and community for HR leaders, managers, and employees. HR leaders at over 2,800 companies, including Credit Karma, Spotify, and Pendo, rely on 15Five’s software and services to make their talent a growth driver.

At 15Five we focus on building a diverse team that prioritizes inclusivity and celebrates everyone’s unique identity. We are proud of our thriving hybrid culture that supports a remote-first workplace balanced with distributed office hubs, and annual opportunities for all employees to connect in person. We also offer: full Medical, Dental, and Vision, employer paid Term, Short Term and Long Term Disability, paid Sick Time Off, Military Leave, Jury Duty Leave, Unlimited Vacation, flexible work arrangements, up to 16 weeks Paid Parental Leave for birth and non-birth parents, Bereavement Leave, therapy and relationship counseling, weekly Best-Self Time, monthly stipend for wellness, monthly reimbursement for phone and/or internet, Sabbatical Program accessed at 5 or 7 Years and Retirement Account Program with 4% match at 6 months employment. We also provide extensive training and development such as strengths discovery and alignment and Manager specific development opportunities.

For more information see:

Our Mission, Vision & Values - https://www.15five.com/about/

Our People and Culture - https://www.15five.com/about/careers/

Diversity, Equity & Inclusion - https://www.15five.com/dei/

Our Personal & Professional Development Resources - https://www.15five.com/resources/content-library/

Reading over the role description and feeling like you don’t check every box? That’s okay; if you think you have what it takes but don’t necessarily meet all the criteria, please apply—you could be exactly who we are looking for!

Location: United States (remote)

Apply for this position Back to job

You must be logged in to to apply to this job.

Apply

Your application has been successfully submitted.

Please fix the errors below and resubmit.

Something went wrong. Please try again later or contact us.

Personal Information

Profile

View resume

Details

15Five

Empower your people to achieve the extraordinary

{{notification.msg}}