Blue Bottle Coffee is a passionate and growing team of hundreds around the world, united by the simple purpose of connecting the world to delicious coffee. We roast on three coasts, make delicious drinks, clean up after ourselves, bake cookies, get change at the bank, and say please and thank you. We’re an impossibly eclectic group of coffee experts, artists, writers, sensory scientists, bakers, designers, and all-around dreamers, who also happen to be some of the most hardworking and talented in the business. Join us.

This is a remote-based position with a requirement for employees to be based in one of the following seven metropolitan areas:

The San Francisco Bay Area

Los Angeles

San Diego

Boston

Chicago

DC

New York City

About The Job

As Blue Bottle continues to write a new chapter to the traditions of coffee and hospitality, our Sr. People Ops (HRIS) Analyst will play a key role in supporting our exceptional growth. This role will be responsible for maintaining, troubleshooting, and driving optimization in our HRIS platform, UKG. In addition, as part of the broader People team, this role will gain visibility and contribute to broader team initiatives as we scale the function.

You Will

• Provide technical expertise in our UKG instance, executing end-to-end support, such as testing, configuration, optimizations, and integrations
• Provide high-end support for users, including researching & resolving issues, and recommending practical solutions to meet stakeholder needs
• Develop standard operating procedures and project analysis documentation which can be shared with the organization to train users on new processes and system functionality
• Identify & implement cost and time-saving strategies, such as systems integrations, automated report building, and HRIS-based dashboards
• Drive periodic & ad hoc reporting on employee data, both internally to leadership and externally to local, state & federal agencies
• Provide project management for system improvements, including managing project teams, developing & delivering communications, and completing on time
• Mitigate risk by auditing system process workflow and access, as well as data integrity via integration or manual entry
• Provide exemplary customer service and hospitality in every interaction with fellow Blue Bottlers. Support the company in any way possible to ensure a successful and fulfilling work experience for everyone

You Are

• Able to collect and analyze information, problem-solve, and make recommendations or decisions, even when starting from scratch
• Able to work independently and manage a wide variety of projects simultaneously under tight deadlines
• Curious beyond simply completing tasks, and passionate about solving problems and growing your knowledge
• Motivated by building things that are innovative, useful, and/or meet the needs of stakeholders
• Resilient and able to navigate through roadblocks or challenges that arise
• Incredibly detail-oriented and organized, and create order in all you touch
• Motivated to bring a hospitality mindset to our team members in all facets of your role
• Excited to work in a creative and dynamic environment

You Have

• 7+ years experience in People Systems (HRIS) support and administration, ideally in larger and progressive organizations; experience with retail or hospitality industries is a plus
• Progressive experience providing user support in a networked environment
• In-depth experience with UKG Ready (previously known as Kronos Workforce Ready), including functional and configuration knowledge, and HR business processes
• The ability to exercise discretion, judgment, tact, and poise in handling highly sensitive and confidential information
• Strong written and verbal communication skills - you’re able to effectively communicate what we are doing and why we are doing it in layman's terms
• Advanced Excel skills and experience with Google Suite (e.g., Sheets, Slides, Docs)
• Strong organizational skills with a demonstrated ability to navigate in a fast-paced & performance-oriented environment
• Proven ability to exercise excellent judgment and discretion

Physical Requirements: The following is a list of the physical activity, requirements, and environmental factors related to this role. Blue Bottle is committed to partnering with all candidates and employees to ensure reasonable accommodations are made to meet the following:

• Expressing or exchanging ideas by means of the spoken word
• Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication
• Making substantial movements (motions) of the wrists, hands, and/or fingers
• Close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal and written documentation
• Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Occasionally walking, climbing stairs, and standing occur in this role
• Environment: this role is protected within a building, but may be exposed to mild changes in temperature with heating or air conditioning

A Few Benefits We Offer

• This position has a minimum salary of $100k. This salary is a good-faith estimate for this position. The final salary offer will be determined after reviewing relevant factors, which include a candidate's qualifications and experience, where appropriate.
• Health, dental, and vision coverage for eligible employees starting on your first day
• 401(k) plan
• Paid time off
• Free drinks at any of our cafes and a complimentary bag of beans to take home each week
• Discounts on any Blue Bottle food items and merchandise
• $95,000 - $125,000 a year

At Blue Bottle Coffee, you’ll be a vital part of our guests’ experience and a crucial link in delivering the most delicious coffee we can find to every person who walks through our doors, be it in person or online. If you’re ready to bring beautiful and thoughtfully rendered experiences to life, please apply and join us.

Blue Bottle is an Equal Opportunity Employer. We value an open mind, dedication to work, and a collaborative spirit. We hire based on these qualities, a job’s requirements, our business’s needs, and an applicant’s qualifications. We do not tolerate discrimination or harassment of any kind—in the hiring process or in the workplace.

We comply with the ADA and consider reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential functions.

We may refuse to hire relatives of present employees if doing so could result in actual or potential problems in supervision, security, safety, or morale, or if doing so could create conflicts of interest.

We will consider employment-qualified applicants with arrest and conviction records.

We participate in E-Verify. We will provide the federal government with employees’ Form I-9 information to confirm authorization to work in the U.S. We will only use E-Verify once an employee has accepted a job offer and completed Form I-9.

Location: United States (Remote)