People Analytics Customer Lead

One Model

United States Remote

Full time

People Analytics / Mid/Senior level


Sep 6

The Position

One Model is experiencing fast growth as a leading vendor in the growing people analytics space. Working in Customer Success, we are seeking an analyst with a People Analytics background to onboard and support our growing customer base through their data integration, analytics and insights journey.


  • Lead new customers through initial implementation of One Model application, including but not limited to:
  • Timeline development and coordination of internal One Model resources
  • Branding, user/role set-up and other application wide configuration
  • Delivery of standardized customer enablement/training
  • Lead customers through new and existing data set integration and modeling, including but not limited to:
  • Support and coordination of One Model data engineering resources to acquire and test integration of new data
  • Requirement gathering and documentation
  • Metric and storyboard build
  • Customer validation support and troubleshooting
  • Support with customer driven UAT and deployment
  • Act as ongoing Success Lead to a portfolio of customers, including but not limited to:
  • Provide ongoing recommendations and consultation for data integration and transformation, metric build, storyboard development and user/role set-up and maintenance
  • Schedule and lead ongoing Account Review meetings to review customer tickets, communicate and discuss blocks and prioritize open and in progress customer requests
  • Partner with customer contacts to develop, schedule and co-lead ongoing Business Review meetings to assess vendor relationship, product roadmap and customer’s One Model utilization strategy

Cross team collaboration:

  • Provide tier 2 guidance and expertise to Customer Success People Analytics Support Analysts on customer issue resolution, product how to and new configuration requests
  • Work closely together with customer subject matter experts, HRIT/IT, project managers and other business stakeholders
  • Partner with customers and internal Machine Learning Engineering team to support delivery of predictive and forecasting statistical models for business use cases
  • Collaborate internally with Support, Product and Engineering teams to identify, prioritize and deliver product enhancements to customers
  • Partner internally with Sales and Marketing to identify and execute customer references and use cases
  • Assist with creation and continued documentation of customer onboarding processes
  • Provide guidance to One Model Product Team on knowledge management and product documentation needs (Internal and External)
  • Engage in support of broader team and One Model initiatives

About you

  • You're someone further along in their people analytics career, with experience implementing people analytics or reporting solutions to either an external or internal customer base
  • You have at least 7 years exposure to HR data systems and processes including but not limited to: SAP, SuccessFactors, Workday, Taleo, Greenhouse, UltiPro, etc.
  • You have at least 5 years experience working in data analytics and visualization, business intelligence or HR reporting
  • You’re able to manage a range of tasks and collaborate with a global team
  • You’re able to translate technical data requirements between different user groups
  • You’re comfortable working with ambiguity, with processes at times being designed and enabled “as you go”
  • You have an intellectual curiosity and are able to work through problems as well as knowing when to ask others for help

It's awesome, but not required if you have

  • A Bachelor’s degree
  • Experience as an implementation consultant for People Analytics software
  • Experience working with One Model, Zendesk, JIRA and/or Smartsheet

We support you as an individual by

  • Fostering a friendly, inclusive, respectful workplace culture
  • Supporting flexible work options such as remote work and flexible start-finish times
  • Coaching and development through our "Growing Together" conversations
  • Generous compensation
  • Professional mental health support through our Employee Assistance Program
  • Paid Parental Leave

One Model is proud to offer equal employment opportunity to everyone regardless of gender, ethnicity, disability, and more. We consider all qualified applicants, and if you don’t feel you meet every requirement, we still encourage you to apply and tell us why you’d be a strong candidate for this role.

We are currently hiring from the following states: AZ, CA, DC, IL, KY, ME, MN, NC, NM, NY, OR, PA, SC, TX, and VA. Please note, applications from states not listed will not be considered.

Location: United States (remote)

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One Model

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